PRIVACY NOTICE

For visitors and users of HopeBubble
Last updated: 1/15/2026

1. Our Commitment to Your Privacy

Your privacy matters deeply to us. When you reach out for support, you deserve a space that feels safe, respectful, and confidential. This notice explains what information we collect, how we use it, and the limits of confidentiality when safety is involved.

We are a non-clinical, peer-support organization, not a medical or counseling service. We do not diagnose, treat, or provide therapy.

2. Information We Collect

We collect only the information needed to provide safe, high-quality emotional support.

A. Information You Choose to Share

This may include:

What you tell us in the chat
Your feelings, experiences, or concerns
Optional demographic information

You are never required to share your real name or identifying details.

B. Technical Information

Like most websites, we may collect:

Basic device information
Browser type
General usage data

This helps us improve the platform and keep it secure.

C. No Selling of Data

We do not sell, rent, or trade your information with anyone.

3. How We Use Your Information

We use your information to:

Provide emotional support
Ensure safety during conversations
Improve our training and services
Maintain platform security
Comply with legal reporting requirements

We may review chat transcripts internally for:

Quality assurance
Training
Safety monitoring

Only authorized staff or supervisors have access.

4. Confidentiality & Its Limits

Your conversations are private within our organization.

We do not share your information outside our team except in the following situations:

A. If a Minor Is Being Harmed

Indiana law requires every person to report suspected:

Child abuse
Child neglect
A minor in danger

If you share information that suggests a minor is unsafe, we must report it.

B. If You Are in Immediate Danger

If you express intent to harm yourself or someone else, we may need to take steps to help keep you safe.

C. If Required by Law

In rare cases, we may be legally required to share information with authorities.

Outside of these situations, your information stays within our organization.

5. How We Protect Your Information

We take privacy seriously and use:

Secure, encrypted platforms
Password-protected systems
Limited access for staff and volunteers
Regular training on confidentiality and safety

We strive to protect your information from unauthorized access or misuse.

6. Your Choices & Control

You may:

Use the chat anonymously
Choose what you share
End a conversation at any time

We respect your autonomy and your boundaries.

7. Not a Clinical or Emergency Service

We are a peer-support organization, not a crisis hotline or medical provider.

If you are in immediate danger or experiencing a life-threatening emergency, please contact:

911
The 988 Suicide & Crisis Lifeline
Local emergency services

We will support you emotionally, but we cannot provide emergency intervention.

8. Updates to This Notice

We may update this Privacy Notice as our platform grows or laws change. The "Last updated" date at the top will reflect any revisions.

9. Contact Us

If you have questions about this Privacy Notice or how we protect your information, you can reach us at: [Contact information]